blog postsWebtools Unit AdminsOct 17, 2018 12:15 pm35 views Web Services can assign college- or unit-level administrator access to IT departments to help them manage Webtools privileges. These unit admins have access to a System tab that allows them to quickly find, edit, and transfer any assets created within their unit. To request unit admin access, complete a Unit Admin Access Request form.Webtools RedesignAug 20, 2018 7:00 am66 views Webtools has been updated with a more accessible, responsive design. Webtools' global interface has a new look and feel (header, navigation, and footer), and five of our fourteen tools have been redesigned as well. In the coming weeks and months we will roll out the other nine tools in the new design.Webtools Blog Migrated to AmazonDec 13, 2017 2:15 pm156 views Web Services has completed the migration of the Webtools Blog to the Amazon Cloud. Redirects have been put into place for all existing URLs. Internet Explorer Issue during AWS MigrationNov 28, 2017 10:00 am5144 views Microsoft IE will not be available for Toolbox users until the end of the Amazon Web Services migration (a few months). This is ONLY for Toolbox users, not for anyone accessing calendars, blogs, forms, or anything created in the Toolbox.New Ecard Skins for the HolidaysNov 27, 2017 11:30 am292 views Web Services has created several new Ecard skins for the holiday season.Drag and Drop Added to Email+ and BlogsOct 12, 2017 10:00 am63 views Web Services has added drag and drop functionality to Email+ and Blogs.Email+ EnhancementOct 5, 2017 4:45 pm47 views Web Services is pleased to announce a series of enhancements to Email+. These enhancements are designed to protect you from accidentally sending out emails with errors.Webtools UpdateAug 28, 2017 2:30 pm132 views This morning Webtools experienced massive spikes on our web services. These spikes affected performance and caused downtime for illinois.edu and all related services. While Webtools are back online the root of the problem has not yet been identified. We are continuing to troubleshoot the issue.Email+ EnhancementAug 15, 2017 10:45 am30 views Web Services has made a minor change to Email+ today. When you go to the My Emails tab, if there are emails being delivered, you will see this message at the top of the screen: There are currently ### individual emails queued for delivery. This is a busy time of year. Please be patient when sending emails. Also please don't wait until the last minute to send an email. Otherwise you will have to wait on others. Streamlined Email+ design processJul 14, 2017 11:30 am137 views Web Services is making it easier to create and send emails by streamlining the Email+ design process.Forms and surveys optimized for printJul 13, 2017 3:45 pm45 views Web Services’ forms and surveys are now optimized for print. When you print a form or a survey, you will see the following enhancements: - High-contrast text without colors, shadows, or backgrounds- Graceful page breaks- Hidden headers and footers- Purposeful margins and font sizes In addition, content that is not meaningful in a print setting has been removed. These new print styles have been designed to work most effectively with Webtools’ Wizard Skins.Webtools OuttageMay 17, 2017 3:15 pm54 views Due to an email harvest attack this morning Technology Services has shut off the data source for the Campus Directory. Web Services made several changes to prevent harvest attacks in the future and has requested this access be restored. It is being considered. This block also affects the rest of our services and has caused numerous other problems that are still being experienced. For instance any secure form, survey, blog, or anything secure will have problems when accessed. Also the Toolbox is unavailable unless you were already logged in. We apologize, we know this is a huge inconvenience. We are waiting to hear back from Tech Services with a timeframe.Change in Publishing Blog PostsMay 3, 2017 12:30 pm408 views A change has been made to the publishing process of a blog post. When a blog post is "published" the Add Post screen will be locked. This will prevent edits from being made to a live blog post. A post must be "unpublished" before any edits can be made. Once the edits are made the post can be republished. This change is the same change recently made to the calendar. The complexities of updating live events and posts and what happens behind the scenes has made this change necessary.List Builder to Blog Conversion UpdateMay 1, 2017 10:30 am7 views The List Builder to Blog conversion process is underway. After a List is converted to a Blog you will get an email letting you know the process is complete. If widgets were used the email will include a link to a page that needs one <script> tag updated. After that the conversion is complete. This process will be ongoing and may continue into the fall. List Builder Cleanup Reminder! Please take a minute to delete any old or unused Lists in the List Builder. If you accidentally delete a List it can be restored in the Transfer Privileges Webtool on the "My Deleted" tab. Thank you for helping us with this!Email+ Reports and TerminologyApr 27, 2017 11:15 am5 views Email+ offers multiple reports for tracking any of the email sent, open click, bounce, delivered, and link activity. Reports can be ran for 18 months after the email has sent. Email information is reported in several different ways so multiple reports may need to be ran depending on the information desired. Short URL LookupApr 27, 2017 9:15 am78 views A Lookup was added to the Short URL Webtool. Search any Short URL for the domains you have access to. Results will include Short URL name, url, creator, and id. This information can be used to contact the owner if the need arises. The Lookup can be found on the bottom of the "My Short URLs" tab.AWS Server Migration UpdateApr 24, 2017 10:30 am5 views The Amazon Web Services server migration preparation is ongoing and currently our number one priority. The window to migrate the servers is approaching quickly and will close just as quickly. The planned migration is set for a couple of weeks after graduation. If this goal is not met the next window would be one year from now so all efforts are focused on reaching this goal.Email+ Report: Sent and BlockedApr 3, 2017 10:15 am133 views Web Services made a change to Email+ reporting. The "Sent Confirmation" report (that shows exactly what happened with every email sent) has been split into two reports: 1) Sent and Bounces and 2) Sent and Bounces Detail. To determine if an email was delivered or why it bounced use these reports. Email+ automatic cleanup of bad email addressesApr 3, 2017 9:15 am66 views Web Services made a change to Email+ allowing for automatic cleanup of bad email addresses. Permanently blocked email addresses will be automatically removed from groups in the Group Manager. How do we identify bad email addresses? When an email address fails to be delivered due to particular error messages the email address is stored database table. Also stored is the number of times it has consecutively failed to deliver. If an email address sends successfully it is removed from the database table. However if the number of failed attempts reaches eleven the email address is blocked.What to expect nextMar 17, 2017 11:00 am63 views Over the next month Web Services is planning on implementing the following enhancements... Image Library Email+ Foundation Unsubscribe Change Calendar Location change Calendar Sponsor change Custom Skins Reactivated for CalendarsMar 17, 2017 8:45 am38 views Custom skins are once again availabe to assign to Calendars. Custom skins must be setup properly with all of the needed Calendar CSS overrides. Otherwise website CSS collides with the Calendar CSS and the Calendar will not display properly. CSS overrides can be placed on the Skin/CSS tab in the Skin Designer. For more information have your CSS expert contact us.Testing your Email+ LinksMar 17, 2017 8:30 am18 views This is a reminder to test your links before sending emails in Email+. This can be done in two places. 1) On the Send/Final Check tab each link will be displayed for easy click/testing. 2) On the Links tab, you can also enter labels for your links that will appear when running reports. After the email is sent the Links tab can be used to update any link if the need arises.Group Manager Group Retention PolicyMar 17, 2017 8:00 am24 views The Group Manager will remove any Email group that has not been used in 18 months. Once the group is removed it will not be able to be restored. This is a safeguard for our system as many groups are created as one offs, and have tens of thousands of users, or more. Webtools Form and Survey Builders Question LimitFeb 2, 2017 8:45 am9 views A change is being made to the Webtools Form Builder and Survey Builder tomorrow, Feb 3. Only a maximum of 100 questions will be allowed in any form or survey.Calendar XML Data ChangesOct 19, 2016 12:45 pm81 views A Web Services email was sent earlier today to just Calendar XML users. If you did not happen to receive this email and want to be notified of changes to the Calendar XML please click on the below link to subscribe for announcements. We will resend the email tomorrow to new subscribers. https://illinois.edu/gm/subscribe/37429Email+ view user emailsAug 29, 2016 5:15 pm78 views Web Services released a new enhancement today for Email+. On the Reporting tab, after an email has been fully sent, we now allow you to look up email address and then view the actual email sent to those individuals. This feature is available for 30 days after the email is sent.Student Preferred First NameAug 19, 2016 8:30 am56 views Many of you are probably aware that Web Services has mail merge features built into Email+. When building a group in the Group Manager you can upload as many variables as you wish per email address. Then you can reference those variables in your email. Some of you may not know that there are two very special variables that can be used with Email+, "firstName" and "lastName".Webtools Demos August 16th and 18thAug 1, 2016 10:45 am678 views This is an announcement that there is a series of upcoming Webtools online demos. They are easy to join and no registration is needed.Calendar XML DataJul 18, 2016 8:30 am108 views Web Services will begin working on a redesign of the Calendar this fall. If you would like to be kept up to date on Calendar XML changes then please subscribe to this group: https://illinois.edu/gm/subscribe/37429Send to Friend Service RetirmentJun 22, 2016 9:15 am135 views Web Services has retired the Send to Friend service. Send to Friend allowed users to click on an "Email" button in the Blog and Calendar which when then send the URL of the page to a friend's email address. Email+ Mail Merge PreviewApr 26, 2016 9:45 am116 views Web Services has added to Email+ the ability for users to preview emails when using the mail merge feature. In order to preview emails you must have a group selected on the General tab. A variable must be found within either the subject, email message or skin. If you have met these requirements then the Preview tab will display a list of emails addresses found within your group.Web Services Data Retention PolicyMar 29, 2016 12:15 pm59 views Web Services will be changing our data retention policy relating to Email+ and the Calendar. All emails sent via Email+ will automatically be deleted after five years. This includes all reports, images, etc. All events will be removed from the Calendar that are older than three years. We are implementing these changes in order to save money and simplify our ability to add additional features. On May 1st we will start deleting all emails that are older than five years. Please make sure to download any reports from these emails. Note: Please delete any data that is no longer need in order to save Web Services time and money. Every little bit helps.New Carousel Widget ReleasedDec 7, 2015 1:15 pm186 views The Webtools Blog now offers a carousel widget for displaying a slideshow of images and content. Place a script tab in your webpage, add content/images to the Webtools Blog, and that’s it. The carousel will be inserted with the newest content as it is published. The widget is fully accessible, responsive, and customizable.Email+ EnhancementsDec 7, 2015 9:00 am179 views Two new enhancements to Email+ have been released. 1) A date range has been added to the "My Archives" tab. By default the My Archives tab will only display archives from the last two calendar years. 2) A new Email type of "TED" has been added for units sending emails through the Foundation. TED is the replace for the FACTS database. Mailmerge Enhancement to Email+Nov 30, 2015 3:30 pm124 views An enhancement to Email+ was released today to further support the mailmerge feature. When using the Single Column Email Wizard a dropdown menu of all mailmerge variables will be found at the top right of the text editor when adding your content. Groups must have already been selected on the General tab for this option to work. This new feature will be included in the Email+ workshop this Thursday at 10 am.Webtools Training Demos this WeekNov 30, 2015 9:15 am143 views BLOG TOOL Tuesday, December 1st, 10-11am FORMS AND SURVEYS Tuesday, December 1st, 1:30-2:30pm EMAIL+ Thursday, December 3rd, 10-11am GROUP MANAGER Thursday, December 3rd, 1:30-2:30pmEmail+ Reporting - Open Email CountsNov 23, 2015 1:45 pm30 views We changed how Email+ calculates open emails.Blog database crash and restoreNov 9, 2015 10:45 am12 views This morning at 8:22 am we were notified by Tech Services that they experienced a hardware failure last night. This failure affected the Webtools Blog database and unfortunately occurred while the Blog was doing database backups. Web Services has restored the database from the most recent backup which was Sat morning. Any information entered into the Blog since then has been lost and will need to be re-entered. We apologize for this inconvenience. Retirement of Email+ left-nav, right-nav, and two-column emailsOct 27, 2015 10:30 am4 views Web Services will retire Email+ left-nav, right-nav, and two-column emails on Jan 1, 2016. These types of emails currently break on Android phones. We are investigating alternative strategies for those types of emails and are hopeful we can come up with a solution that works on Androids. More information will be posted as it is available. Exporting Blog, Calendar, and List Builder information to send using Email+Oct 12, 2015 3:45 pm31 views Web Services has released a new enhancement for sending emails of posts, events, and items from the Blog, Calendar, and List Builder. All emails will now be sent from Email+ as sending emails directly from the Blog, Calendar, and List Builder is now longer supported. Please watch the video for more details.Email+ has four new enhancementsSep 28, 2015 8:45 am59 views Web Services pushed out four enhancements to Email+ today, Monday 9/28/2015: Archive Newsletter editing, URL checking/labeling, URL Corrections after email is sent and Subject can use mail merge variables.Email+ coping now includes GroupsSep 8, 2015 11:00 am6 views When you copy an email within Email+ we now also copy the groups. This is to allow people to set up email templates. We do not copy groups for FACTS based emails.Group Manager Demos This WeekJul 20, 2015 3:30 pm31 views This is an announcement that the Webtools Group Manager has been updated. There are 2 Webtools demos scheduled this week that will walk you through these changes. Tuesday, July 21, 1-1:30pmThursday, July 23, 10-10:30am Joining a demo is easy and no registration is needed. Visit http://illinois.edu/webservices/toolbox/training.html and tune in.List Builder Retirement StatusJun 2, 2015 12:15 pm42 views The List Builder is getting closer to being retired. We are removing the ability to create new Lists. User should create new Blogs rather than new Lists. Old Lists will continue to function as expected. Webtools 'Saved' Forms now listedMay 5, 2015 1:00 pm37 views Forms that have been "Saved to Finish Later" are now listed on the Sumbissions tab when editing your form. The link to resend to the user isthere also. The date is the original date the form was saved. Email Plus UsersApr 30, 2015 2:45 pm48 views If you send emails via Email+ to Illinois and UIllinois email addresses please read the below announcement that was sent to the CCO list on the behalf of CITES Security.Webtools WorkshopsApr 7, 2015 9:00 am67 views Upcoming WebTools workshops: Tuesday, April 1410-11am - Email+ and Group Manager1:30-2:30pm - Forms and SurveysWeb Server MigrationApr 6, 2015 6:30 am10 views Today, Web Services concluded our server migration. We are now running the campus web server and all software through the CITES campus load balancer. We have also migrated to a new database and application servers. During this migration we expanded the number of servers that process our emails to a total of five.Email+ Phishing Error MessageApr 1, 2015 10:00 am37 views Web Services Email+ was unable to send out emails earlier today due to falsely identified phishing attempts. The issue began around 8am and was resolved a little after 12pm. CITES was able to solve the below issue. This was the original issue cited by CITES on the CITES status page. ISSUE: Email will not Send. Phishing error message displayed. The Campus Email Relays have begun suffering a processing error on filtering that is causing large volumes of email to be 'deferred'. Sending servers will see the 'try again later' response, although some applications are unable to handle that SMTP response. This appears to have begun in small amounts at 8am and increased gradually in scope. Complete scope and root cause are currently being researched and a support call with the software vendor is underway.Email+ Image Captions AddedMar 26, 2015 4:15 pm14 views Email+ now supports for captioning for images. Both "large" and "custom" images can include a caption. Captions may be aligned left, right, or center. As a reminder "large" images are automatically resized to 270px wide when uploaded. This proved to be the optimal size for all device types. "Custom" images are sized by you (in pixels). If custom images are aligned left or right the content will wrap appropriately. If aligned center content does not wrap.