How to File a Complaint
Whether you experience scams, fraud, or discrimination, you can file complaints with the appropriate agencies. Here are steps you can take to resolve a consumer issue or file a complaint if necessary:
- Record everything (dates, documents, etc.) related to the issue & keep it save.
- Contact the seller or company with which the issue occurred, if applicable.
- Contact government regulators, agencies, and/or the better business bureau if the problem isn't resolved.
- Seek out legal help if other options do not help resolve the issue.
- For issues of scam or fraud, contact your local police department to file a report. If the issue results in identity theft,
USA.gov has also documented processes as well as federal and state-level resources for filing complaints based on whether it is against a company or about online purchases.
Learn more about identity theft & fraud from our webinar recording, Don't Get Phished: Avoid Scams & Fraud, or the Identity Theft & Fraud online module in the Protect course, part of our Financial Literacy Badges program.
