WebStore observes designated University holidays in the month of December. As a result, you can expect delays in both customer service and order processing during Winter Break.
Customer Service
WebStore customer service will be unavailable December 24 through January 1. During this timeframe, customers will be able to shop, purchase, download, and access order histories. However, customer support emails will not be answered until WebStore reopens on Monday, January 4, 2021.
Order Shipping
Likewise, software purchased with a shipping option on December 24 through January 1 will not be processed and shipped until January 4th, at the earliest.
If you have questions contact webstore@illinois.edu prior to December 24th.
