The Purchasing and Contract Management Offices have received feedback from users about the challenges with returning items to Dell. In response to those concerns, the Illinois Public Higher Education Cooperative (IPHEC) has negotiated an improved return policy with Dell that will apply going forward.
Dell is still working through the operational implementation of the new return policy, so if you have a need to return an item to Dell, please contact Graham LaMontagne, Assistant Director, IPHEC at graham42@uillinois.edu for further assistance and to help ensure a smooth return experience.
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If you have any questions or need assistance, please feel free to contact your Purchasing and Contract Management Office.
