DS Customer Alerts

Production Solaris and Linux server maintenance

sjadams@illinois.edu (Stephanie Adams) — Sun, 08 Mar 2026 06:00:00 CDT

On Sunday, March 8, 2025 from 6:00 AM to 2:00 PM, AITS will perform routine production Solaris and Linux server maintenance. All production services running on these servers, including EDDIE/Web Intelligence, the Data Warehouse, and Denodo will be unavailable during this event.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

EDDIE Server Maintenance

sjadams@illinois.edu (Stephanie Adams) — Wed, 04 Mar 2026 17:00:00 CST

3/10/2026, 5:00 PM - 7:00 PM - EDDIE will be unavailable during server maintenance. Scheduled reports will not run, and Web Intelligence on local workstations will not be functional during this time.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

Business Objects Patching

ahall1@illinois.edu (Alex Hall) — Sat, 14 Feb 2026 08:00:00 CST

EDDIE/Web Intelligence will be unavailable Saturday, February 14, 2026 from 8 AM - 2 PM. Reports scheduled in EDDIE will not run, and Web Intelligence on local workstations will not be functional during this time.

You can check availability on the http://status.uillinois.edu during the anticipated downtime.

Please contact servicedeskaits@uillinois.edu with any questions.

EDDIE Upgrade

sjadams@illinois.edu (Stephanie Adams) — Sat, 10 Jan 2026 07:00:00 CST

EDDIE/Web Intelligence will be unavailable Saturday, January 10, 2026 from 7 AM - 6 PM. Reports scheduled in EDDIE will not run, and Web Intelligence on local workstations will not be functional during this time.

You can check availability on the http://status.uillinois.edu during the anticipated downtime.

Please contact servicedeskaits@uillinois.edu with any questions.

Production Oracle database patching

sjadams@illinois.edu (Stephanie Adams) — Sat, 04 Oct 2025 06:00:00 CDT

On Sunday, March 29, 2026, from 6 AM until approximately 1 PM, AITS will perform production Oracle database patching. All production services connecting to Oracle databases, including EDDIE, the enterprise data warehouse (EDW), and Denodo will be unavailable during this time.

The AITS system status page and the Service Desk staff will be updated with our progress during the outage.

AITS Disaster Recovery Failover Test

sjadams@illinois.edu (Stephanie Adams) — Sat, 21 Jun 2025 13:00:00 CDT

Saturday, June 21, 2025, 1:00 PM - 10:00 PM, as the final part of our Disaster Recovery Failover test, AITS will be moving production services back to the Chicago data center during this time. Production services will be unavailable between 1:00 PM and approx. 10:00 PM during the failback on June 21. The enterprise production systems will run for one week in Urbana under normal workloads and will transition back to Chicago on Saturday, June 21.

You can find the latest information on the maintenance event at https://status.uillinois.edu/maintenances/128388.

If you have any questions or concerns regarding this change, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

Production Solaris and Linux server maintenance

ahall1@uillinois.edu (Alex Hall) — Sun, 08 Jun 2025 05:00:00 CDT

On Sunday, June 8^th, 2025 from 5:00 AM to 2:00 PM, AITS will perform routine production Solaris and Linux server maintenance. All production services running on these servers, including EDDIE/Web Intelligence, the Data Warehouse, and Denodo will be unavailable during this event.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

EDDIE/My UI Financials Login Issues

ahall1@illinois.edu (Alexander Hall) — Wed, 21 May 2025 08:30:00 CDT

May 21, 2025 - We are aware of issues many users are having running EDDIE reports from My UI Financials. We are investigating the issues and will provide an update when we have more information. We apologize for any inconvenience.

Production Windows Server Patching

ahall1@illinois.edu (Alexander Hall) — Tue, 08 Apr 2025 08:45:00 CDT

AITS will be applying patches to the production Windows servers TODAY, Tuesday, April 8, from 5:00 PM to 7:00 PM. All production services related to EDDIE/Web Intelligence hosted on Windows servers maintained by AITS will be unavailable. This includes reports scheduled to run during this timeframe, Rich Client applications installed on user computers, the DS Knowledge Center and DS Security applications.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

EDW Student Slate data in DC_SL.T_SL_UIC_UGRAD_MSG_ACTV

sjadams@illinois.edu (Stephanie Adams) — Mon, 10 Feb 2025 08:00:00 CST

UPDATE: The refresh for this table is complete as of 10:30 am on 2/10/25. We're experiencing an issue extracting data from the UIC_UGRAD_MESSAGE table in the Slate (UIC UGRAD) environment. All tables in DSPROD01 for UIC UGRAD are updated as of this morning, except DS_SL.T_SL_UIC_UGRAD_MSG_ACTV which has data from yesterday morning. We'll send an update once the refresh is successful.

Data Warehouse ETL Delayed

sjadams@illinois.edu (Stephanie Adams) — Mon, 03 Feb 2025 09:00:00 CST

ETL Process Delayed for UIC Slate data

The data warehouse ETL is running late. Please see https://www.aits.uillinois.edu/services/reports_and_data/ds_system_status_availability for updated data availability times.

Denodo Login Issues

ahall1@illinois.edu (Alex Hall) — Thu, 19 Dec 2024 08:45:00 CST

December 19, 2024: We are aware of an issue with the Denodo system connecting to the LDAP server for authentication. This issue is preventing users from logging into the Solution Manager. We are investigating the cause and it's resolution now. We apologize for any inconvenience.

EDDIE/Web Intelligence Restarting

ahall1@illinois.edu (Alexander Hall) — Fri, 23 Aug 2024 11:30:00 CDT

October 3, 2024 - The EDDIE system, including the Web Intelligence Rich Client, is experiencing an issue and the system is being restarted. You may experience the system being slow or may not be able to access the system. We apologize for any inconvenience.

Web Intelligence Rich Client - (CS) ConfigManager not yet initialized Error

sjadams@illinois.edu (Stephanie Adams) — Tue, 20 Aug 2024 08:30:00 CDT

Some customers using the desktop version of Web Intelligence are receiving a (CS) ConfigManager not yet initialized error when running reports. Please see the fix provided at https://answers.uillinois.edu/141285.

If you have any questions, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

Web Intelligence Rich Client Upgrade

ahall1@illinois.edu (Alexander Hall) — Mon, 03 Jun 2024 09:30:00 CDT

Some users are reporting errors when trying to run reports in the Web Intelligence Rich Client. WE RECOMMEND USERS UNINSTALL AND REINSTALL THE LATEST VERSION OF THE RICH CLIENT. Here are instructions on how to complete the upgrade process. Note that you'll need to be an administrator on your computer or get assistance from your local desktop IT support.

Tableau Test and Production Server outage

sjadams@illinois.edu (Stephanie Adams) — Fri, 10 May 2024 09:45:00 CDT

Tableau Test and Production Servers will be unavailable while being upgraded to the latest version. Tableau Test will be down 5/10/2024 5-7 pm. Tableau Production will be down 5/11/2024 11 am - 1 pm.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any question

Enterprise Data Warehouse - Month End Finance Report Delay

ahall1@illinois.edu (Alexander Hall) — Wed, 03 Apr 2024 12:15:00 CDT

Finance month end reports for March 2024 will be delayed until Monday, April 8, 2024, due to the Banner FAFSA upgrade.

DS Unit Security Contact (USC) Security App down 1/30/2024.

sjadams@illinois.edu (Stephanie Adams) — Wed, 24 Jan 2024 16:15:00 CST

The DS Unit Security Contact (USC) Security App will be down for updates from 8 - 8:30 am on 1/30/2024.

Upgrade to Tableau Test Server

sjadams@illinois.edu (Stephanie Adams) — Fri, 12 Jan 2024 11:00:00 CST

The Tableau Test Server will be updated to version 2023.1.8 at 11 am today, 1/12/2024. Tableau Test Server will be unavailable during this upgrade and may take up to 3 hours.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

TEST: EDW Maintenance

sjadams@illinois.edu (Stephanie Adams) — Thu, 28 Sep 2023 13:15:00 CDT

The EDW will be unavailable Saturday, September 30, from 6:00 PM to 7:00 PM. Any reports in EDDIE or Tableau that use EDW data will not work during this maintenance.

Connections to the EDW from departmental applications will also be impacted. You can check availability on the http://status.uillinois.edu during the anticipated downtime.

Please contact the servicedeskaits@uillinois.edu with any questions.

Alert #1

trnelson@illinois.edu (Todd Nelson) — Mon, 25 Sep 2023 11:30:00 CDT

This is a sample alert!

No Current Alerts

trnelson@illinois.edu (Todd Nelson) — Mon, 25 Sep 2023 10:15:00 CDT

There are no customer alerts at this time. All systems are functioning normally. Please refer to the Data Availability table to verify processing completion times. Also, please note the current Data Quality Advisories.