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  • Paper: Four service features impact demand for physicians’ online bookings

    May 15, 2018 10:15 am by Phil CicioraResearch
    Professor Yuqian Xu. Photo by L. Brian Stauffer

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    • Professor Yuqian Xu. Photo by L. Brian Stauffer

    Four service-quality proxies (bedside manner, diagnosis accuracy, waiting time and service time) disproportionately affect demand for patient care, said Professor Yuqian Xu