Illinois Featured Content

  • Paper: Workload affects operational risk at commercial banks

    May 22, 2018 5:45 am by Phil CicioraResearch
    Yuqian Xu, a professor of business administration. Photo by L. Brian Stauffer

    Images

    • Yuqian Xu, a professor of business administration. Photo by L. Brian Stauffer

    Under a low-workload scenario, bank employees tend to take performance-enhancing risks. But in a high-workload scenario, employees make more errors due to multitasking