blog posts Email+ tracking for listservs and distribution groups Mar 11, 2020 8:15 amEmail+ Images An issue has been identified when using Email+ to send to listservs or distribution groups. When an email is sent the links in the email are replaced by Sparkpost, our new vendor for delivering emails. This is done to collect tracking information. Occasionally these links are resulting in an error when a user clicks them. The issue is that Sparkpost treats listservs and distribution groups as one user. And when one user clicks a link many times on many devices simultaneously Sparkpost generates an error. This is a Sparkpost setting that Web Services can not alter. To fix the issue all tracking/reporting on emails sent to listservs or distribution groups has been disabled. Tracking/reporting is not possible at this time. Please add your listservs and distribution groups properly!On the General tab in Email+ there is an text area to insert your listservs and distribution groups. Please use this. If you insert them in a group in the Group Manager or add them as individual email addresses your email links will not work properly. Web Services will not be able to fix this issue if listservs or distribution groups are added in the wrong place. This change only affects reporting for listservs and distribution groups. All other emails continue to process tracking properly.