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WEBSITE/APPLICATION (Job ID: 00136487)

Posting Salary: $18.82 / Hourly Grade: X

Typical Duties

Visit picnics, special events, membership sites and concessionaires to ensure accuracy of permit(s) issued.

Coordinates with internal departments for day-of-event requests.

Issues permits onsite when needed.

Drafts weekly report summaries of events.

Assists with onsite auditing of various concession permits.

Facilitates on-site event management during events.

Advises supervisor on various concerns with events.

Communicates with Law Enforcement Department and assigned security personnel to ensure compliance with permit rules and regulations including traffic control

Assists with overseeing implementation of District procedures and guidelines.

Prepares a report after each event.

Serves as the on-call weekend point-of-contact and liaison for the Permits, Rentals and Concession Department

Maintains, manages, and enforces guest service policies and procedures, and contact the appropriate department(s) while onsite.

Processes permit requests and modifications of the permit.

When appropriate, assist with collecting payment for permits onsite.

Regularly uses recreation management software such as ACTIVE Network to ensure the appropriate permits have been acquired.

Performs other duties as required or assigned.

Minimum Qualifications

Must be at least 18 years of age at the time of application.

Must possess a valid driver’s license.

Preferred Qualifications

Possess six (6) months of full-time, part-time work or volunteer experience as an administrative assistant, conducting event planning/production, or in other positions related to customer service.

Ability to communicate in Spanish, Polish, or sign language OR at least 1 season of work experience with the Forest Preserves of Cook County, OR at least 1  season of work experience as a Conservation Corp Crew member, OR at least 1 season of work experience on property of the Forest Preserves District of Cook County with partners such as the Chicago Zoological Society, Chicago Botanic Garden, Greencorps Chicago, OR at least 1 season of work experience with other partners such as, Friends of the Forest Preserves or the Student Conservation Association.

Knowledge, Skills, Abilities and Other Characteristics

Ability to work independently or with little supervision.

Excellent customer service skills

Ability to communicate to diverse groups of people.

Ability to maintain effective interpersonal relations with event patrons and clients.

Ability to communicate effectively with others both verbally and in writing.

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions and procedure manuals.

Ability to write routine reports and correspondence.

Ability to address challenges with customer permitting concerns.

Ability to work with individuals both within the District and in the community from various backgrounds, areas of discipline, areas of interest, etc.

Ability to communicate effectively with others both verbally and in writing.

Ability to manage numerous projects, prioritize tasks and meet deadlines.

Ability to assist in a wide variety of District activities and assist other District staff with related programs and services.

Ability to work a flexible schedule, including weekends, holidays and evenings at multiple locations.

Knowledge of Microsoft Office applications such as Word, Excel, and Outlook

The duties listed are not set forth for purposes of limiting the assignment of work.  They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.