Customer Service Metrics
Customer Satisfaction
For every call and visit made to University Payroll & Benefits Customer Service, a case is created and tracked using Team Dynamix. The following are the number of cases closed monthly from October through December 2023.
Cases Closed
October………………………………………………………….2704
November………………………………………………………2414
December……………………………………………………….1911
TOTAL……………………………………..…….………….7029
Payroll Operations Metrics
During the fourth quarter of 2023, there were 31 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed
The total number of adjustments to pay transactions processed by UPB Payroll Operations for the fourth quarter of 2023 is:
ADJ_DATE | COUNT(*) |
23-Oct | 6029 |
23-Nov | 6102 |
23-Dec | 3887 |
TOTALS: | 16018 |
