Customer Satisfaction
The following is a summary of closed cases handled through TeamDynamix, phone calls, and walk-ins between January and March 2026.
Cases Closed
January: 3,469
February: 3,487
March: 3,191
Total: 10,147
During the first quarter of 2026, there were 41 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed:
The total number of adjustments to pay transactions processed by UPB Payroll Operations for the first quarter of 2026 is:
ADJ_DATE | ADJ_Reason | COUNT |
JAN-26 | Agreements/Settlements | 34 |
JAN-26
| Additional Time Worked | 286 |
JAN-26
| Benefit Payout | 191 |
JAN-26
| Deceased Employee | 1 |
JAN-26
| Job Change | 203 |
JAN-26
| Late Job Posting | 1,007 |
JAN-26
| No Time Reported | 1,409 |
JAN-26
| Union Retro Pay | 6 |
JAN-26
| Internal | 822 |
JAN-26
| Current Pay Adjustments | 407 |
| January Total | 4,366 |
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|
|
FEB-26 | Agreements/Settlements | 143 |
FEB-26
| Additional Time Worked | 291 |
FEB-26
| Benefit Payout | 149 |
FEB-26
| Deceased Employee | 2 |
FEB-26
| Job Change | 392 |
FEB-26
| Late Job Posting | 1,016 |
FEB-26
| No Time Reported | 1,460 |
FEB-26
| Union Retro Pay | 107 |
FEB-26
| Internal | 850 |
FEB-26
| Current Pay Adjustments | 955 |
| February Total | 5,365 |
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|
|
| MAR-26 | Agreements/Settlements | 51 |
MAR-26
| Additional Time Worked | 301 |
MAR-26
| Benefit Payout | 244 |
MAR-26
| Deceased Employee | 4 |
MAR-26
| Job Change | 518 |
MAR-26
| Late Job Posting | 763 |
MAR-26
| No Time Reported | 1,782 |
MAR-26
| Union Retro Pay | 5 |
MAR-26
| Internal | 728 |
MAR-26
| Current Pay Adjustments | 1,048 |
| March Total | 5,444 |
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| First Quarter Grand Total | 15,175 |
