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University Payroll & Benefits Newsletter

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  • Customer Service and Payroll Operations Metrics

    FY252025Issue 1

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    Customer Service Metrics

    Customer Satisfaction
    For every call and visit made to University Payroll & Benefits Customer Service, a case is created and tracked using Team Dynamix. The following are the number of cases closed monthly from October through December 2024.


    Cases Closed

    October………………………………………….………………2,918

    November……………………………..…....…...…...…..…2,308

    December……………….………………….........………....1,997

    TOTAL………………………........………….......….....7,223

    Payroll Operations Metrics
    During the fourth quarter of 2024, there were 37 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.

    This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.  

    Payroll Adjustments Processed
    The total number of adjustments to pay transactions processed by UPB Payroll Operations for the fourth quarter of 2024 is: 

    ADJ_DATE

    ADJ_Reason

    COUNT

    OCT-24

    		Agreements/Settlements

    83

    OCT-24
    		Additional Time Worked
    581
    OCT-24
    		Benefit Payout
    334
    OCT-24
    		Deceased Employee
    4
    OCT-24
    		Job Change
    270
    OCT-24
    		Late Job Posting
    1,663
    OCT-24
    		No Time Reported
    2,782
    OCT-24
    		Union Retro Pay
    130
    OCT-24
    		Internal1,097


    October Total

    6,944




    NOV-24

    		Agreements/Settlements

    65

    NOV-24
    		Additional Time Worked
    435
    NOV-24
    		Benefit Payout
    190
    NOV-24
    		Deceased Employee
    2
    NOV-24
    		Job Change
    322
    NOV-24
    		Late Job Posting
    784
    NOV-24
    		No Time Reported
    2,136
    NOV-24
    		Union Retro Pay
    101
    NOV-24
    		Internal
    902




    November Total
    4,937



    DEC-24
    		Agreements/Settlements
    32
    DEC-24
    		Additional Time Worked
    547
    DEC-24
    		Benefit Payout
    227
    DEC-24
    		Deceased Employee
    17
    DEC-24
    		Job Change
    209
    DEC-24
    		Late Job Posting
    510
    DEC-24
    		No Time Reported
    2,626
    DEC-24
    		Union Retro Pay2
    DEC-24
    		Internal
    816




    December Total
    4,986







    		Fourth Quarter Grand Total
    16,867

     

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