Counseling Center COVID-19 Precautions
The Counseling Center understands these are challenging times for everyone. For the safety of staff and in cooperation with CDC guidelines, beginning immediately, we will be switching to a phone triage system and will soon launch online counseling capabilities. Please note the following procedures.
- Current clients who have an upcoming individual appointment, you should receive email communication from your counselor with instructions. If you have not heard from your counselor, please email them or call them at 217-333-3704.
- Students who have United Healthcare through the university may access online counseling via http://telehelp4students.com. If you access this site through your UnitedHealthcare app, you can bypass the necessary insurance information requirement. If you need help, contact customer service at 217-333-0165 or email firstname.lastname@example.org.
- Students who are not current clients, if you want to speak with a Counseling Center clinician, please call 217-333-3704 to set up a phone consultation. To lessen the risk of COVID-19 transmission between people who are currently asymptomatic, we are no longer allowing unplanned drop-ins. If you need to speak to a counselor, please call us at 217-333-3704 rather than coming to our office.
- Group counseling, psychoeducation (RIO, In Focus, Time Management, and Test Anxiety, MIC, and CAAP) as well as other workshops are cancelled for the rest of the semester. However, we are exploring other ways to offer these programs virtually. Please check our website or social media for updates.
- If you need to speak with someone after hours, please contact the Rosecrance Crisis Line at 217-359-4141 or call 911.
Faculty and Staff
We know that there is a great deal of uncertainty and that this can cause anxiety. If you wish to consult about assisting a student you’re concerned about, please call us at 217-333-3704. After business hours, the Rosecrance Crisis Line is available at 217-359-4141.
Information on Staying Mentally Well
Coping and Staying Emotionally Well During COVID-19-related School Closures
Mental Health and Coping During COVID-19
University of Illinois COVID-19 Information