Most issues can be resolved by doing the following:
→ Read your confirmation email or view Accessing EITP Online Moodle Trainings for details on how to enter training.
→ Read the course requirements at the top of the course page to see what you need to do.
→ Refresh your browser after each activity to open the next activity/section.
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- On a PC: Hold down the Control and F5 buttons simultaneously.
- On a Mac: Hold down the Command and R key simultaneously.
Moodle Resources
- Accessing EITP Online Moodle Trainings (1 min 30 sec.) - interactive presentation on how to access our Moodle trainings
- Downtime Alert: Moodle has a weekly maintenance window on Wednesdays, 5 a.m. - 8 a.m., during which downtime may occur.
Recommended Browsers
Starting July 1, 2022 our Moodle course content will no longer be supported by Internet Explorer 11 (IE11). We recommend using a supported browser like Google Chrome or Mozilla Firefox. If you are a Mac/Apple user, we recommend Safari.
Pop-up Windows Blocked?
When you are in the Moodle learning environment, you may get a message that says "It appears that pop-up windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again."
If you get that message, please try the following:
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Add “https://learn.illinois.edu/” to the list of trusted (safe) websites in your browser. This link has instructions for how to add a website to your safe list. There are instructions for common browsers (Chrome, Safari, and Firefox). Once you have added the site to your safe list, try to access the module/quiz again to see if it works.
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The other option – less preferred – is to temporarily disable the pop-up blocker on your browsers in order to take the quiz. This link has instructions for how to disable the pop-up blocker for common equipment/browsers. After accessing and completing the module/quiz, it is recommended to re-enable the pop-up blocker so you can resume safe web browsing.
Help Resources
