blog posts

• Need Moodle Help?

  Apr 28, 2020 1:15 pm

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  Most issues can be resolved by doing the following:

   

  → Read your confirmation email or view Accessing EITP Online Moodle Trainings for details on how to enter training.

  → Read the course requirements at the top of the course page to see what you need to do.

  → Refresh your browser after each activity to open the next activity/section.

  • • On a PC: Hold down the Control and F5 buttons simultaneously.
    • On a Mac: Hold down the Command and R key simultaneously.

   

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  Moodle Resources

   

  • Accessing EITP Online Moodle Trainings (1 min 30 sec.) - interactive presentation on how to access our Moodle trainings
    • Online Learning Roadmap (pdf) - a document outlining accessing our Moodle trainings
    • Setup an EITP Moodle Account  - this can take 1-2 business days
    • Retrieve Forgotten EITP Moodle Password or User Name
    • Change your EITP Moodle Password
  • Downtime Alert: Moodle has a weekly maintenance window on Wednesdays, 5 a.m. - 8 a.m., during which downtime may occur.

  Recommended Browsers

   

  Starting July 1, 2022 our Moodle course content will no longer be supported by Internet Explorer 11 (IE11). 

  We recommend using a supported browser like Microsoft Edge, Google Chrome, or Mozilla Firefox.

  Help Resources

   

  • Online Training FAQ
  • Online Training Troubleshooting
  • For a starter on Moodle, please view the Introduction to Moodle module.
    • The appearance of the System Overview training page is different than what is in the introduction
    • A newer version of this module is coming soon
  • If you don't find the answer to your question on the FAQ or Troubleshooting pages, then contact the EITP support team.

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