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  • Research: 'Organizational forgetting' erodes quality gains in supply chains

    The depreciation of organizational knowledge can mute the effects of a company's quality performance initiatives, says research co-written by Anupam Agrawal, a professor of business administration at Illinois.

    The depreciation of organizational knowledge can mute the effects of a company's quality performance initiatives, says research co-written by Anupam Agrawal, a professor of business administration at Illinois.

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  • To contact Anupam Agrawal, call 217-265-0654; email anupam@illinois.edu. The paper, “Does Organizational Forgetting Affect Vendor Quality Performance? An Empirical Investigation,” is available online.