Webtools Help Blog

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Help, tips, and tricks for working with Webtools

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  • How to send to a listserv

    Email+ can be used effectively to send to listservs.  This post lists the rules that must be followed when sending to a listser.

  • Emails going to spam or other folder

    When emails are sent, email clients have rules they apply before the email gets to your inbox.  Sometimes they end up in your 'spam' or 'other' folders instead of your inbox.

  • Retiring Social Media and Banner elements

    The 'banner' and 'social media' elements in Email+ are being retired on June 28, 2021.  The banner and social media can now be added to the skin in the Skin Designer.

  • Email type no longer supported

    Supported email types in Email+ are 'wizard' and 'ecard'.  All other types have been retired.  The preview or archive is no longer availabe.

  • Email+ tracking for listservs and distribution groups

    An issue has been identified when using Email+ to send to listservs or distribution groups.  When an email is sent the links in the email are replaced by Sparkpost, our new vendor for delivering emails.  This is done to collect tracking information.  Occasionally these links are resulting in an error when a user clicks them.  

  • Sparkpost Suppressions in Email+

    Sparkpost is the vendor that Email+ now uses to deliver emails.  For those of you sending emails and monitoring the results through the Reports tab you will notice a few new terms in the reports.  This post will attempt to explain how Sparkpost suppresses email addresses and what you can do to verify and unsuppress an email address.

  • Email+ Demo [45:19]

    This video demonstrates creating an email in Email+.

  • From Address Restrictions in Email+

    Email+ uses a vendor, Sparkpost, for the delivery of emails.  Each 'from address' domain needs to be approved and setup by Tech Services before an email can be sent from that domain.  The following domains will not be approved for 'from addresses' in Email+:

  • "Mailing List Addresses" in Email+

    "Mailing list addresses" are sometimes used in Email+ rather than groups from the Group Manager.  Technically these are Active Directory “distribution lists”.  An example of a distribution list might be xyzfull-L@illinois.edu .  Sending to this email address would result in everyone in the department XYZ receiving an email.

     

  • Email+ Subscribing and Unsubscribing

    In Email+, you can allow your users to subscribe to (or unsubscribe from) your mailings.

  • Registering Domains for Email+ From Addresses

    All From Email Address Domains must be registered before they will work.  

  • Understanding the Email+ Queue

    Sending extremely large numbers of emails is very complicated.  This post will attempt to explain the sending process as well as explain some of the many considerations that have to be made while sending every email. 

  • Sending Blog Posts with Email+

    It's easy to export blog articles and summaries in order to distribute your content with Email+.

  • Email+ Best Practices

    There are some best practices to keep in mind when using Email+, relating to both an email's content and design.

  • Email+ Reports and Terms

    These are the reports and common terms used in Email+.

  • Send Targeted Emails

    Send personalized emails. Learn how to store and access custom data and start making an impact in the inbox.